Nextiva, a leading cloud communications company, today announced strong customer demand for its integrated contact center offering with Five9, which demonstrates the surge in interest for bringing unified communications and contact center solutions together to allow companies to better engage with customers, connect team conversations, and drive outstanding customer experience. New customers now include more than one hundred companies using integrated virtual agent and contact center solutions in banking, real estate, transportation, healthcare, and financial service sectors.
Customers want powerful, simple tools that allow them to reduce communications complexity and provide a better overall customer experience. Nextiva’s mission has always been to serve customer needs first. Building on the company’s vision for connected communications, the technical integration and go-to-market alignment with Five9 as a Certified Integrated Network Partner (CINP) was a logical extension of its promise to deliver on this vision.
Customer demand for the integrated solution reflects a shift in the market away from disconnected communications and siloed applications toward tightly integrated tools and workflows that keep customer communication and engagement at the core. Connected Communications, pioneered by Nextiva, helps businesses and teams build stronger relationships with their customers and each other. To rapidly accelerate its vision for Connected Communications, Nextiva announced $200M in funding from Goldman Sachs Asset Management in September 2021.