BETHESDA, Md., April 28, 2020 /PRNewswire-PRWeb/ — The disconnect between the contact center and enterprise applications is considered as a major hindrance in offering enhanced customer experience. So, Bucher + Suter and NovelVox, two stalwarts of the industry, with years of experience solving that contact center challenge, teamed up to develop the ultimate full-circle Cisco integration offering to revolutionize contact center operations
- Increase agent’s efficiency with seamless 3rd party application integration and let switching screen be bygone with a 360-degree view of customer information
- Offer personalized experience to customers with agents addressing caller with the first name as all details pop up on agent’s screen before answering the call
- Improve FCR and reduce AHT with the context discussion offered by industry-specific templates that can be further optimized basis business needs.
- Compatible with Cisco UCCE/X and PCCE
- Agent Desktop, CTI connectors, wallboards, mobile app, and more products […]