Nuance Expands Access to Enterprise-Grade Biometrics with Five9 Contact Center as a Service Integration

Nuance Communications, Inc. (NASDAQ: NUAN) today announced Nuance® Gatekeeper, the company’s fully scalable biometric security solution designed for the cloud, is now available on the Five9 App Marketplace, seamlessly integrating with Five9’s Intelligent Cloud Contact Center offering.

According to Forrester, CCaaS is the next evolution in contact centers due to customers’ need for flexibility, agility, scale, and speed1. Nuance’s unique set of open, modular and cloud native services spanning conversational AI, Agent AI, and Security AI integrate seamlessly into CCaaS platforms, empowering organizations to accelerate digital transformation and self-service engagement strategies. This includes deploying virtual assistants to increase customer self-service, significantly reducing agent handle time through Agent AI, and leveraging biometrics to automatically identify customers and detect fraud.

Nuance’s robust partner network includes solution integration and availability across several marketplaces. The Five9 App Marketplace accreditation for Nuance Gatekeeper brings advanced security and biometrics technology to the existing partnership between Nuance and Five9, which already allows customers that deploy the Five9 Intelligent Cloud Contact Center to access Nuance’s broad portfolio of Intelligent Engagement solutions, including virtual assistants and messaging.