TEANECK, N.J., Aug. 11, 2020 /PRNewswire/ — NWN, a leading technology-enabled service provider focused on transforming the customer experience, is helping Fairleigh Dickinson University (FDU) successfully transition both its NJ and Vancouver campuses to a new dynamic collaboration solution with the NWN Unified-Communications-as-a-Service offering.
NWN has helped FDU not only move its telephony systems from copper to VoIP, but also set up an enhanced 911 solution as a part of the upgrade. This new solution provides rescuers with the directions they need down to a building floor. Originally, the university had considered its incumbent vendor or a similar legacy provider to assist with this initiative, but the level of customization made possible with the NWN Unified-Communications-as-a-Service solution gave FDU’s IT team the flexibility and analytics it needed.
FDU was forced into this chapter of its digital transformation. Its legacy telephony service provider abruptly announced it would no longer support the school’s copper wiring. Together, NWN and FDU determined exactly what services were needed to complete FDU’s migration over to VoIP, which included assessing the functionality of more than 2,000 lines and over 1,500 physical phones, across 100 buildings split among three campuses over four different municipalities and two countries. Outdated technology and geography were not the only hurdles the team needed to overcome: the university needed an enhanced 911 solution, voice services with the ability to make changes (add a new phone, additional DIDs, ring downs), and complete IVR builds. […]