SANTA CLARA, Calif.–(BUSINESS WIRE)–Avaya (NYSE: AVYA) and Komutel, in close collaboration with Combat Networks, Bell Canada and the Ontario Provincial Police (OPP), has conducted the first Next Generation 9-1-1 (NG9-1-1) test call transfer in Canada. NG9-1-1 carries the promise of more effective call handling for public safety personnel with the goal of improving outcomes in emergency situations, including those that are life-threatening.
NG9-1-1 is a cross-industry initiative that strengthens and improves how 9-1-1 calls are handled. It reimagines the response possibilities of emergency services, allowing responding agencies the opportunity to have greater context, smoother workflows, and improved operating efficiency. This ultimately helps empower public safety agencies to respond to emergencies with greater speed and effectiveness for better outcomes that save lives and property.
Effective handling of 9-1-1 calls often starts at a Primary Public Safety Answering Point (PSAP) where calls are triaged before transfer to the appropriate Secondary PSAP that will take the lead in responding to the incident. While this is standing operating procedure for Enhanced 9-1-1 (E9-1-1) today, the first NG9-1-1 test call transfer from one PSAP to another has taken place in Canada, marking a significant milestone toward establishing robust NG9-1-1 services. The call originated from the Bell Canada Emergency Services IP network (ESInet) to the OPP General Headquarters in Orillia where it was transferred across the new network to a PSAP in Quebec. […]