Ooma, Inc., a smart communications platform for businesses and consumers, announced Ooma Office Pro Plus, a new plan for the Ooma Office business communications service that enables any business to quickly and affordably set up a simple call center, integrate with the Salesforce CRM platform, provide hot-desking capability in their offices, and more.
Ooma Office which has won PC Magazine’s prestigious Business Choice Award for Best Business VoIP Phone Service for nine years in a row, already comes equipped with more than 50 features tailored to meet business needs through the Ooma Office Essentials and Ooma Office Pro service plans.
Ooma Office Pro Plus available now at $29.95* per user per month (CDN$34.95* in Canada), adds powerful employee and customer tools that include:
- Call Queuing. Lost calls can mean lost business. When inbound call volume is heavy, Call Queuing automatically places callers on hold and then routes them to the first available agent. Reports available to managers include queue metrics such as call count, average wait times and abandoned call count, as well as agent metrics such as missed call count and rejected call count.
- Hot Desking. Hybrid work is reducing the number of permanently assigned workspaces in favor of “hoteling” or temporary work accommodations. Hot Desking enables employees to sign into any unassigned IP phone by tapping just a few keys. The phone will then ring with that employee’s incoming calls and show the employee’s individual caller ID on outbound calls.
- Salesforce Integration. Sales and support workers who operate inside Salesforce no longer have to leave to place or receive phone calls. Employees just click on a phone number in Salesforce to place a call through their Ooma desk phone, desktop app or mobile app. Customer data from Salesforce automatically pops up whenever a call comes in. Salesforce can automatically create tasks for each call, making it easier for agents to enter notes and managers to review detailed call logs. Ooma expects to add integrations in the future with other CRM platforms.