SANTA CLARA, Calif., June 26, 2019 (GLOBE NEWSWIRE) — PanTerra Networks, a leading provider of unified cloud services for mid-market enterprises, today announced expanded integration with popular cloud CRM vendor Zoho. Zoho integration includes automated call logging, click to call, record tracking, notes, and softphone from Zoho CRM or Streams interface with the same functionality. The integration is immediately available on Zoho CRM and Zoho Marketplace. This additional cloud CRM integration reaffirms PanTerra’s commitment to a holistic approach to enterprise communications in mixed environments. The functionality will enhance subscribers of Call Center seats to detailed customer tracking.
Arthur Chang, PanTerra President and CEO, said, “We have enterprise clients regularly asking to increase our integration suite to support out-of-the-box integration with popular CRMs such as Zoho. This effort further connects Streams with high-touch operations and customer tracking for mid-market enterprises. We are confident these new integrations will continue to re-enforce our existing relationships and broaden interest in Streams as the leading choice for enterprise unified communications collaborations and content sharing.”
“We partnered with PanTerra to offer better Cloud communication and CRM experience to our mutual customers,” said Anand Nergunam, Vice President, Marketplace at Zoho.”Leveraging CRM context on every call along with easy-to-use valuable functionalities, such as click-to-call and automatic call logging in Zoho CRM, empowers sales teams to have meaningful interactions while enhancing communications and increasing productivity.” […]