Pexip, a leading global video technology company, announced Pexip Video Connect is now available as a premium app on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.
Pexip’s enterprise-grade integration makes it easy for Genesys customers to offer omnichannel support throughout the customer journey. With video embedded straight into the Genesys interface using native call controls, agents can easily manage interactions while accessing recording, analytics, sentiment analysis, and reporting. Customers can launch video sessions from chat or audio in one click — from any browser — without additional downloads. Since the entire experience is customizable, organizations can extend their brand in ways like playing videos in virtual waiting rooms and custom workflow configurations.
“With Pexip inside, Genesys customers can differentiate and grow their businesses by enabling video everywhere – from the website, email, chatbot, text message or even audio entry points. Video helps organizations provide more personalized, face-to-face interactions to improve customer satisfaction, loyalty, and revenue,” says Leighton Hughes, VP Global Business Development & Innovation, Pexip.
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