8×8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Pilot Catastrophe Services deployed the 8×8 XCaaS™ (eXperience Communications as a Service™) integrated cloud contact center and unified communications platform across their nationwide operations to provide uninterrupted cloud communications and customer engagement during natural disasters.
Pilot Catastrophe Services is an independent insurance adjusting firm, providing a complete suite of services to handle claims arising from catastrophic events, small storms, or daily claims. With adjusters spread out across the country, Pilot’s professional staff needed a cloud-based, integrated contact center and unified communications solution to support their contact centers and in-field operations and ensure communications were steady, unwavering, and updated in real-time when responding to natural disasters. They also needed a system that could quickly scale up or down, depending on the size and number of events at any given time. Working closely with technology consulting firm Crystal Technologies Group, Pilot Catastrophe Services chose 8×8 XCaaS for a seamless cloud communications and customer engagement platform.
“Mother Nature doesn’t give us an itinerary. So, when she does call, we need a technology solution that allows us to react within days, if not hours,” said Craig Smith, Telecom Manager at Pilot Catastrophe Services. “8×8 XCaaS allows our adjusters to work remotely and respond to natural disasters wherever they’re needed, enabling us to provide rapid, seamless customer and employee experiences across all geographies.”
Pilot Catastrophe Services Chooses 8×8 XCaaS for Seamless Cloud Communications and Customer Engagement when Mother Nature Strikes
( Published on April 15, 2023 )