Platform Housing Group Elevates Employee and Customer Engagement With 8×8 XCaaS

8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that Platform Housing Group, one of the UK’s largest housing associations, will extend their 8×8 Experience Communications as a Service (XCaaS) deployment by adding 8×8’s Communications Platform as a Service (CPaaS) Video Interaction for improved employee and customer engagement.

Platform Housing, which brings together Waterloo Housing and Fortis Living, is one of the largest housing associations in the UK Midlands, with around 1,200 staff, over 120,000 customers and 45,000 homes. It implemented the 8×8 XCaaS integrated cloud contact centre and communications platform to digitally transform the organisation, ensure business resiliency, and enable its hybrid workforce to communicate, collaborate and engage from anywhere on any device.

In order to drive deeper benefits across the organisation, Platform Housing Group’s property maintenance subsidiary, Platform Property Care, conducted a pilot project to extend 8×8 XCaaS with 8×8 Video Interaction to further enhance employee and customer engagements. Platform Property Care employs more than 300 people to provide property maintenance and compliance activities, including gas and electricity servicing, for all its customers and properties.