QSC announces the launch of Q-SYS Reflect Enterprise Manager remote monitoring and management platform in Italy, France, Spain, the Nordics, Benelux countries and Singapore. These new countries join the growing list of over 20 countries that already have access to Q-SYS Reflect Enterprise Manager.
Enterprise Manager allows users to remotely monitor and manage their entire Q-SYS system, including connected third-party devices using one single, secure connection from any Q-SYS Core processor to the Q-SYS Reflect cloud. With three different feature tiers, end users and managed service providers have a range of cloud-based service options to select from, including the ability to gain real-time status of connected systems to more advanced features such as Remote UCI helpdesk capabilities and remote system design, which enables a centralized support team to easily resolve issues without sending technicians on site.
“As hybrid work environments continue to become prevalent across the world, having the ability to remotely monitor and manage audio, video & control assets from anywhere is paramount to ensure systems are up and running at all times and users are productive,” says Markus Winkler, Senior Vice President, EMEA & APAC, QSC. “We are pleased to bring these capabilities to additional regions and are committed to helping users increase efficiencies and system visibility while reducing downtime. We also aim to give integrators the opportunity to build a managed service business model to create new business opportunities.”