Raycom Technologies, a leading ICT provider, has launched ‘Everything as a Service’, a transformational offering that delivers cloud-based Unified Communications and Contact Center services powered by Avaya (NYSE: AVYA) across Ghana.
The offering, which equips Ghanaian businesses to contend with fast-moving digital transformation requirements, is already providing value for leading organizations in the country, including Vodafone Ghana and GCB.
“When it comes to delivering stand-out customer experiences, particularly in a post-COVID era, flexibility is key for us. We need to be flexible enough to add agent capacity at times of peak demand; flexible enough to enable agents to work from anywhere at times of reduced travel; and flexible enough to quickly spool up new services that will add value to the customer journey. RayCom and Avaya have given us this flexibility with ‘Everything as a Service’,” said Mildred Abbey, BSS Manager at Vodafone Ghana.
GCB Bank, meanwhile, is leveraging ‘Everything as a Service’ to create a unified communications environment, which standardizes the customer and employee experience and puts subject-matter experts at the heart of the customer experience.