Red Box, a leading platform for voice, today announces the general availability of its Compliance Recording solution for Microsoft Teams.
The solution, which is in the process of being certified as part of Microsoft’s new Compliance Recording ISV partner certification program, will support organisations with secure, resilient and scalable capture, retrieval, archiving and retention of Microsoft Teams communications in what is a demanding global regulatory landscape.
Red Box will offer flexible deployment options both in the cloud or on-prem in line with customer preference. This is more important than ever as regulated industries, such as financial services and contact centres, rethink location strategies and look increasingly to take advantage of collaboration tools to support flexible and home working, whilst remaining compliant.
The Red Box platform also provides free and open APIs, giving organisations secure control of and access to captured Microsoft Teams communications to leverage within their choice of tools and applications, whether that’s Customer Experience platforms, compliance archiving or fraud detection and surveillance solutions. […]