Ribbon’s Unified Communications Research on APAC Confirms Opportunity and Need for Comprehensive Solutions

WESTFORD, Mass. , Sept. 9, 2019 /CNW/ — Ribbon Communications Inc. (RBBN), a global software leader in secure and intelligent cloud communications solutions, today announced the Asia Pacific (APAC) portion of its global research on Small-to-Medium Enterprises (SME) and Enterprise purchase drivers around Unified Communications (UC). This segment of the survey reflects the responses of 850 IT decision-makers, representing multiple industries in Australia ; China ; Hong Kong ; India ; Japan ; Malaysia ; New Zealand ; Singapore ; and Thailand .

“As we continue to examine the research results, we are discovering that despite some regional differences, the overall story is consistent,” said Patrick Joggerst , Ribbon’s CMO and EVP of Business Development. “There is a significant opportunity for UCaaS providers around the world as long they are able to meet customers’ needs for security, service assurance, third-party integration and advanced functionality. With the increased the availability of these key features, delivering on these capabilities is essential.”

Ribbon’s research shows that APAC companies with more than 1,000 employees were the most likely to have adopted UC (34% compared to 13 to 26% for smaller companies) and that mid-sized non-adopters had the highest intent to adopt within 2 years (69% for companies with 21 to 100 employees and 77% for those with 100 to 1,000 employees). These results are consistent with the global and European data that was previously released, where larger companies have led in UC adoption.