Ryder Turns to RingCentral Cloud Communications to Improve Service, Enhance Mobility, and Empower Call Center Agents

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that Ryder System, Inc. (NYSE: R), a leader in supply chain, dedicated transportation, and commercial fleet management solutions, has turned to RingCentral for end-to-end business communications needs at Ryder’s fleet maintenance and rental locations. With nearly 800 locations nationally, Ryder uses RingCentral MVP™ (Message, Video, Phone™) to unify operations to a large number of facilities so representatives can seamlessly operate from anywhere. Operational improvements from the rollout of RingCentral MVP has led Ryder to additionally deploy RingCentral Contact Center™ to power customer support for Ryder Last Mile, providing home delivery of big and bulky products with white glove installation through a network of carriers throughout the U.S. and Canada.

With nearly 90 years of experience in commercial trucking and transportation logistics, Ryder has become an industry leader in meeting all aspects of businesses’ supply-chain needs, including warehousing, distribution, truck leasing, third-party logistics, cross-border transportation, last-mile delivery, and more. As a large and growing company, Ryder attributes its success to always looking for ways to improve the customer experience. The RingCentral platform allows each location to more easily configure systems and route calls to specific branch sites, which enhances the customer experience.

“With RingCentral, we ensure customers reach the person they are trying to get hold of,” said David Bartos, senior telecom manager for Ryder. “It provides for a much more streamlined customer experience, and the mobility it offers helps keep our teams connected, even when they’re on the go. Because our Used Vehicle Sales representatives now all have the RingCentral mobile app on their cell phones, they can make and receive calls on their business numbers when they’re away from the office much more easily and efficiently—helping them improve customer service and close business.”