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Avaya has extended its Amazon Web Services (AWS) relationship, to expand artificial intelligence (AI)-powered customer experience capabilities for Avaya OneCloud CCaaS customers, Avaya reported on Tuesday. Avaya will serve as an AWS Partner offering AWS Contact Center Intelligence (CCI) solutions. “Avaya continues to e
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TBI, the nation’s leading technology brokerage firm, announces the addition of Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, to their provider portfolio. TBI is now a master agent offering Avaya Cloud Office™ by RingCentral®, an all-in-one cloud UCaaS solutio
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Avaya (NYSE:AVYA), a global leader in solutions to improve and simplify communications and collaboration, today announced a suite of digital communications solutions to address the unique challenges related to COVID-19 vaccine administration. These solutions are designed specifically for healthcare providers and government
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Teleperformance will be deploying 126,000 Unified Communications (UC) and Contact Center (CC) seats to increase employee productivity, maximize team collaboration, and drive customer satisfaction across its sites in nine countries. Avaya worked with Teleperformance to significantly expand their deployment of home-based a
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Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today updated its branding architecture to align its comprehensive portfolio under the Avaya OneCloud name. The evolved branding reflects the company’s multi-cloud application ecosystem, and its acceleration in bring
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CTIntegrations, a software development and system integration company, has adopted innovative CPaaS from Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, into its flagship product, CT Suite. CTIntegrations extended its user-friendly agent desktop using Avaya OneCloud
