Content Type: AvayaOneCloud

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Avaya Announces Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Avaya (NYSE:AVYA), today launched Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud™ to Salesforce Service Cloud, enabling powerful AI and voice benefits that offer more memorable customer service experiences. A new Service Cloud integration brings together voice

Published Date: June 25, 2021    |    Content Type: Industry News

 

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Dubai World Trade Centre Takes Major Step Towards Composable Experiences With Avaya OneCloud CCaaS

As Dubai’s events industry continues to lead the world following its post-pandemic reopening, Dubai World Trade Centre (DWTC), is taking a major step towards embracing digital capabilities that better connect its customers and employees across any touchpoint with Avaya (NYSE: AVYA) OneCloudTM CCaaS. Coming as DWTC’s

Published Date: May 26, 2021    |    Content Type: Industry News

 

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New AI Workflow Capability for Avaya OneCloud CCaaS Infused with New Voice and Digital Engagement Features to Enhance Customer Experience

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today introduced new capabilities for Avaya OneCloud™ CCaaS that deliver better outcomes for customers by connecting voice, digital and AI applications using a single visual design environment. The graphical low code

Published Date: May 4, 2021    |    Content Type: Industry News

 

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Avaya OneCloud CCaaS Brings Digital Contact Center Capabilities into New Markets, Enabling Businesses Worldwide to Compose Effortless Customer and Employee Experiences

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has expanded the availability of its Avaya OneCloudTM CCaaS contact center solution into forty countries1, providing organizations globally with digital capabilities that better connect customers and employees across a

Published Date: April 8, 2021    |    Content Type: Industry News

 

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Avaya Spaces Adds New Capabilities To Its Modern Workstream Collaboration Platform for the Hybrid Work-From-Anywhere Era

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced new capabilities for Avaya Spaces, the modern workstream collaboration (WSC) platform that offers evolved Unified Communications capabilities via a user’s preferred device. AI-enhanced meetings and si

Published Date: March 18, 2021    |    Content Type: Industry News

 

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Avaya OneCloud™ CCaaS Providing Better Customer and Employee Experiences for More Global Clients as Network of Partners Offering the Solution Grows

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is transforming customer and employee engagement capabilities for more organizations worldwide with an expanding network of partners offering Avaya OneCloud CCaaS contact center. In the UK, leading solutions and servic

Published Date: February 8, 2021    |    Content Type: Industry News

 

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Avaya Extends AWS Relationship to Support AI Capabilities

Avaya has extended its Amazon Web Services (AWS) relationship, to expand artificial intelligence (AI)-powered customer experience capabilities for Avaya OneCloud CCaaS customers, Avaya reported on Tuesday. Avaya will serve as an AWS Partner offering AWS Contact Center Intelligence (CCI) solutions. “Avaya continues to e

Published Date: January 13, 2021    |    Content Type: Industry News

 

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Avaya Earns Award for Excellence in Healthcare Solutions

TBI Partners With Avaya to Deliver Better Customer and Employee Experience Solutions – Now Offering Avaya Cloud Office and Avaya OneCloud CCaaS to Its Extensive Partner Community

TBI, the nation’s leading technology brokerage firm, announces the addition of Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, to their provider portfolio. TBI is now a master agent offering Avaya Cloud Office™ by RingCentral®, an all-in-one cloud UCaaS solutio

Published Date: January 8, 2021    |    Content Type: Industry News

 

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Avaya Earns Award for Excellence in Healthcare Solutions

Avaya Announces Solutions to Assist With COVID-19 Vaccine Rollout

Avaya (NYSE:AVYA), a global leader in solutions to improve and simplify communications and collaboration, today announced a suite of digital communications solutions to address the unique challenges related to COVID-19 vaccine administration. These solutions are designed specifically for healthcare providers and government

Published Date: December 18, 2020    |    Content Type: Industry News

 

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Teleperformance selects Avaya OneCloud Subscription

Teleperformance will be deploying 126,000 Unified Communications (UC) and Contact Center (CC) seats to increase employee productivity, maximize team collaboration, and drive customer satisfaction across its sites in nine countries. Avaya worked with Teleperformance to significantly expand their deployment of home-based a

Published Date: September 9, 2020    |    Content Type: Industry News