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Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced it has appointed Jay Bellissimo as Chief Operating Officer, effective January 19, 2021. Bellissimo will report to Rory Read, Vonage Chief Executive Officer. In this role, Bellissimo wil
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Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio Platforms Limited, announced the launch of its Conversational IVR solution in partnership with Audiocodes today. This solution is powered by Haptik's acclaimed Natural Language Processing technology an
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Dialpad, Inc., the leading cloud communications platform for AI-powered calling, conferencing and contact centers, today announced a 100% uptime Service Level Agreement (SLA) for Dialpad Enterprise users. With an increasingly remote workforce, companies are investing in cloud-based communications platforms, such as Dialpad,
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TBI, the nation’s leading technology brokerage firm, announces the addition of Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, to their provider portfolio. TBI is now a master agent offering Avaya Cloud Office™ by RingCentral®, an all-in-one cloud UCaaS solutio
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Sensiple announces the integration of its flagship Tryvium Desk platform with Microsoft Teams. Enterprises can now convert their Microsoft Teams environment into a modern contact center to improve the customer experience (CX) while reducing service desk operational costs. With this new integration in addition to earning
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Enghouse Systems Limited (TSX: ENGH) announced today it has acquired Altitude Software which is based in Lisbon, Portugal. With annual revenue of approximately $30.0 million, Altitude provides omnichannel contact center solutions for small and large organizations, with a focus on the business process outsourcing (BPO) ma
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Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is once again sharing its holiday spirit as well as its technology, to help track Santa Claus’ journey across the night sky on Christmas Eve, supporting tens of thousands of calls from children of all ages who eagerl
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Cisco (NASDAQ: CSCO) is to acquire IMImobile PLC (AIM: IMO), a provider of cloud communications software and services that manage business-critical customer interactions at scale. The two companies reached agreement on the terms of a recommended cash offer pursuant to which Cisco will pay 595 pence per share in exchange
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Five9, Inc (NASDAQ: FIVN), a leading provider of the intelligent cloud contact centre, today announced that the company is expanding its global presence by partnering with Conn3ct, a leading customer experience, unified communications, and network services communications provider for international businesses. Conn3ct is
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Five9 and Deloitte Digital have collaborated over the past several years to bring transformational Cloud Contact Center as a Service (CCaaS) solutions to clients. Building on past successes, and fueled by the market momentum, the new alliance provides companies from around the globe more options to improve their customer ex
