8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that 8x8 XCaaS (eXperience Communications as a Service) is the industry’s first integrated cloud phone and contact center solution to support multinational enterprises with operations in Russia. Leveraging patented 8x8 Global Reach
Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced its acquisition of Kare Knowledgeware, a customer experience (CX) platform that optimizes workflow orchestration, knowledge management, analytics and business intelligence. The acquisition and integration of Kare Knowledgeware i
Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it will donate funds to support Make-A-Wish® in granting wishes for two children with critical illnesses. Five9 collaborated with Make-A-Wish Greater Bay Area and Make-A-Wish International as part of the Five9 CX S
Not so fast, Zoom. Research analyst Scott Berg says Zoom’s offer to acquire Five9 is “fundamentally flawed” and Five9’s shareholders should reject it. In July, Zoom and Five9 disclosed the $14.7 billion all-stock transaction. Through the Five9 acquisition, Zoom can extend its global communications network with a
Edify Labs (edify.cx), the customer experience software company that makes business communications feel more like personal ones, announced that a financial services provider focused on lending for solar and renewable energy products, has selected Edify Huddle CX and Edify Huddle EX to fulfill its contact center (CC) and uni
Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that Key Travel has delivered an enhanced omnichannel experience for humanitarian and academic travelers worldwide with Vonage Contact Center for Salesforce. Key Travel is the world's l
Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact center software, today reported results for the second quarter ended June 30, 2021. Second Quarter 2021 Financial Results Revenue for the second quarter of 2021 increased 44% to a record $143.8 million, compared to $99.8 million for the second quarter of
Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it is now accepting nominations for the 2021 Reimagine CX Awards. The new awards program recognizes organizations that are using Five9 solutions to lead customer experience transformation and change the role the cont
“Parekh joins Five9 at an exciting time in the company’s journey as we continue to grow our enterprise business and expand internationally,” said Panos Kozanian, Five9 EVP of Cloud Operations. “He brings two decades of global enterprise software experience, a builder mindset, and a proven track record of developing
Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that it has launched Vonage Contact Center (VCC) for Service Cloud Voice, empowering customers to enhance the agent and customer experience with intelligent, omnichannel and global calling
