Content Type: ContactCenter

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Windstream Enterprises Launches Live Chat Functionality for OfficeSuite UC Contact Center

New OfficeSuite UC Contact Center Solutions from Windstream Enterprise Help Businesses Improve Outbound Calling Campaigns

Windstream Enterprise (WE), a managed communications service provider, today released new enhancements to its industry-leading OfficeSuite UC® Contact Center Services (CCS). The newest features allow organizations of all sizes, including small businesses and retail environments, to more easily execute intelligent outbound

Published Date: April 1, 2021    |    Content Type: Industry News

 

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CallTower Rolls Out Native Microsoft Teams Direct Routing Unlimited Conferencing

CallTower, a global leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, reveals its latest Native Microsoft Teams Direct Routing customization with their remarkably priced Unlimited Teams Conferencing. When customers migrate to Teams with CallTower Direct

Published Date: April 1, 2021    |    Content Type: Industry News

 

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Five9 Enables Comprehensive Digital-First Omnichannel Experiences for Leading Enterprises

Five9, Inc. (NASDAQ: FIVN), an industry-leading provider of the intelligent cloud contact center is working with leading enterprises to transform their business and reimagine their customer experience by allowing customers to seamlessly communicate with companies using the channel and/or channels of their choice. The latest

Published Date: March 30, 2021    |    Content Type: Industry News

 

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Fuze Enhances Communications & Collaboration Experience with New Patent for Detecting User Presence

Fuze Enhances Customer Experience with New Contact Center Updates and Partner Integration

Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced a series of new product features to enhance the Fuze Contact Center experience for agents and supervisors. Fuze also announced a new partnership with Envision to improve workforce engagement management and quality assuran

Published Date: March 17, 2021    |    Content Type: Industry News

 

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8×8 Launches 8×8 Contact Center for Microsoft Teams

8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced the availability of 8x8 Contact Center for Microsoft Teams, which is certified to integrate with Microsoft Teams. The 8x8 cloud contact center and communications product delivers an easy-to-administer, integrated customer engagement

Published Date: March 16, 2021    |    Content Type: Industry News

 

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Vonage Powers Customer Support Communications and Authentication Solutions for Global Manufacturer Fisher & Paykel

Vonage Receives AWS Machine Learning Competency Status in Applied AI

Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has announced that it has achieved Amazon Web Services (AWS) Machine Learning (ML) Competency status in the new Applied Artificial Intelligence (Applied AI) category. This designation recognizes that V

Published Date: March 12, 2021    |    Content Type: Industry News

 

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PODS® Partners With Five9 to Take their Recognized Customer Care to the Cloud

Five9 Announces Strategic Partnership with IT Global Leader CANCOM

Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact centre, announced that CANCOM, a global Digital Transformation Partner, has recently selected Five9 as its exclusive CCaaS vendor. This strategic partnership aligns Five9 with one of the largest global technology resellers and reinforces the com

Published Date: March 5, 2021    |    Content Type: Industry News

 

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Institutional Investor Ranks Five9 CEO, CFO and Investor Relations #1 in All

Five9 Reports Fourth Quarter Revenue Growth of 39% to a Record $127.9 Million

Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact center software, today reported results for the fourth quarter and full year ended December 31, 2020. Fourth Quarter 2020 Financial Results Revenue for the fourth quarter of 2020 increased 39% to a record $127.9 million, compared to $92.3 million for t

Published Date: February 24, 2021    |    Content Type: Industry News

 

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Windstream Enterprises Launches Live Chat Functionality for OfficeSuite UC Contact Center

Windstream Enterprise Delivers Intelligent Customer Experience with Mitel’s Contact Center Solutions and Google Cloud Contact Center AI

Windstream Enterprise (WE), a managed communications services provider, has enhanced its XCaaS service to include Mitel’s Virtual Agent and Agent Assist solutions powered by Google Cloud Contact Center AI (CCAI) as part of its comprehensive offering. Using this new functionality implements humanlike interactions that rede

Published Date: February 12, 2021    |    Content Type: Industry News

 

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Avaya OneCloud™ CCaaS Providing Better Customer and Employee Experiences for More Global Clients as Network of Partners Offering the Solution Grows

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is transforming customer and employee engagement capabilities for more organizations worldwide with an expanding network of partners offering Avaya OneCloud CCaaS contact center. In the UK, leading solutions and servic

Published Date: February 8, 2021    |    Content Type: Industry News