SAN FRANCISCO – December 11, 2019 – Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced the addition of a new chief customer officer (CCO) position to its c-suite. Talkdesk CCO Chad Gaydos is the company’s first senior executive focused on creating and nurturing a corporate culture devoted to customer experience at every level.
In this position, Gaydos is responsible for leading the strategy and execution for customer experience and engagement journey with Talkdesk. He will report directly to Tiago Paiva, Talkdesk chief executive officer (CEO), and serve alongside the broader Talkdesk executive board to design new programs and systems to improve customer relationships, retention, expansion, support, services and overall satisfaction.
Gaydos joins Talkdesk with more than two decades of executive leadership at Skillsoft, the world’s largest corporate learning software provider, and SAP, the largest global enterprise application software company. At Skillsoft, he served as chief revenue officer (CRO) and chief operating officer (COO), leading all aspects of go-to-market in the Americas, Europe, the Middle East and Africa (EMEA), and Asia-Pacific (APAC). In his role as COO for SAP’s Regulated Industries business, Gaydos was responsible for leading the strategy, operations, revenue performance, customer relationships and total customer satisfaction in federal, state and local government, utilities, and healthcare markets throughout the United States.
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