SAN FRANCISCO – October 15, 2019 – Talkdesk®, Inc., the cloud contact center for innovative enterprises, is enabling contact centers to be more customer-centric with Talkdesk Zoom integration. This contact center software integration expands the pool of available employees to include departments and expertise outside of the traditional contact center, offering precise support matching for each customer’s particular needs. Talkdesk Zoom integration is pivotal to increasing operational efficiency and improving a contact center’s focus on the customer.
With Talkdesk Zoom integration, contact centers can combine Zoom Phone for voice and video communications with the power of Talkdesk in a seamless experience that allows them to make and receive calls through a single voice channel throughout their organization. Existing phone numbers from Zoom Phone can be used with Talkdesk, meaning Zoom Phone customers retain their provider while leveraging the full suite of Talkdesk products available. Talkdesk Zoom customers maintain a consistent, single telephony provider and avoid the additional expense of routing calls between multiple carriers. Talkdesk Zoom integration adds value to communication efforts by providing quick and efficient session initiation protocol (SIP) trunk peering and intuitive call routing for consistent user experience, increasing productivity with a more efficient experience that contributes to the overall improvement of the customer journey.