Tata Communications, the leading global digital infrastructure provider, and Cisco have expanded their partnership to offer enterprises a secure, fully-managed, multi-channel, intelligent and cloud-based Cisco Webex Contact Center solution. This joint offering is an end-to-end managed solution with global reach enabled by Tata Communications’ global digital infrastructure and managed services expertise, which companies of all sizes can now leverage for competitive advantage.
“Businesses are looking to differentiate their brand through more human and intelligent customer experiences. They’re looking to get deeper and leverage AI and predictive analytics to provide next-level, seamless customer experience,” said Peter Quinlan, Vice President, Business Collaboration, Tata Communications. “The powerful combination of Cisco and Tata Communications’ capabilities means that enterprises are able to benefit from the scalability and cost-effectiveness of a cloud-based contact centre along with orchestration, integration, monitoring, management and support services worldwide – enabling enterprises to create a unique, compelling customer experience.” […]