TBI, the nation’s leading technology brokerage firm, announces the addition of Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, to their provider portfolio. TBI is now a master agent offering Avaya Cloud Office™ by RingCentral®, an all-in-one cloud UCaaS solution, and Avaya OneCloud CCaaS contact center solutions.
Communication delivered via a single platform is increasingly important, and by enabling voice calls, team messaging, video meetings, conferencing and file sharing in a single solution, Avaya Cloud Office reduces cost and complexity while empowering employees to call, meet and message across any device from wherever they are.
Avaya OneCloud CCaaS (Contact Center as a Service) is powering organizations’ customer experience centers by providing customer and workforce engagement to connect and orchestrate all the touchpoints throughout the customer journey while leveraging the power of AI, insights, knowledge and resources from across the organization. This enables users to deliver not only the right customer experience but also the right employee experience for those supporting the customer journeys.