TeleComp Holdings Inc., a regional technology company headquartered in Rogers, Arkansas, announced the acquisition of Houston, Texas-based Co-nexus Communication Systems, Inc. The acquisition of Co-nexus was finalized on March 5, 2021. TeleComp did not disclose any of the financial details related to the acquisition.
Co-nexus is one of the nation’s leading providers of Call Recording and Quality Monitoring solutions for Business Phone Systems and Call Center Platforms. Founded in 2003 by Robert Irvin, Co-nexus was led by its President, Debra Irvin, and she will remain an active TeleComp employee moving forward. Co-nexus specializes in VoIP Phone Systems and its proprietary software CXM, which provides PCI and HIPAA compliant call recording, agent evaluation, coaching, and speech analytics.
Chris Beaty, Chief Executive Officer of TeleComp, said, “Co-nexus’ history of providing superior customer service and offering the best technology solutions aligns perfectly with TeleComp’s mission.” In addition to the CXM platform, Co-nexus is also a Mitel partner. Beaty added, “We are looking forward to integrating the CXM platform with our TeleCloud and hosted Mitel offerings.”