Teleperformance selects Avaya OneCloud Subscription

Teleperformance will be deploying 126,000 Unified Communications (UC) and Contact Center (CC) seats to increase employee productivity, maximize team collaboration, and drive customer satisfaction across its sites in nine countries.

Avaya worked with Teleperformance to significantly expand their deployment of home-based agents to upward of 170,000 to keep employees safe while ensuring business continuity for their clients.

Teleperformance earlier said that its work-at-home capabilities are used by nearly 220,000 employees, representing more than 80 percent of the active workforce, during the Covid-19 epidemic.

Teleperformance’s goal is to enable more than 50 percent of its operational workforce to work at home, thanks to the wider deployment of TP Cloud Campus, its new international cloud campus solution. […]