UCaaS Provider Empowers Teams Users with Enterprise Calling on Existing Mobile Devices

Broadvoice Empowers Improved Customer Engagement and Instant Interactions with New Text Messaging and Marketing Platform

Broadvoice®, a provider of hosted voice, unified communications (UC), call center services (CCaaS), and SIP trunking services for businesses, announced today the addition of a Virtual Seat option for its Broadvoice b-hive Cloud PBX integration with the Microsoft Teams collaboration hub.

The Virtual b-hive Seat for Microsoft Teams enables remote users to make and receive calls within the Teams app on their existing mobile devices; no desk phone, softphone, or mobile app is required. The service is made possible through Direct Routing and is enabled natively within Teams.

“Virtual b-hive Seats are great options for Microsoft Teams customers with mobile and remote employees that need external calling capabilities,” said George Mitsopoulos, Chief Product Officer for Broadvoice. “They can keep in touch with teammates and customers while on the go using their existing mobile phones. The desktop application will log and track calls and conversations for one seamless experience.”