8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that Slater and Gordon, the UK’s leading consumer legal services business, has deployed the 8×8 Open Communications PlatformTM to transform its legal services and create an agile workplace as part of its ‘work anywhere’ strategy.
Slater and Gordon provides high quality, technology-driven legal services across a wide range of legal areas, such as personal injury, medical negligence, family law, employment law and criminal defence. With customer-centricity and technology at the heart of their operations, Slater and Gordon wanted to bring its vision of ‘work anywhere’ to life, while creating a multi-channel, self-service experience for its clients.
Partnering with leading cloud communications consultancy EveryCloud, Slater and Gordon selected and rolled out 8×8’s integrated voice, team chat, video conferencing, and contact centre solution across its UK-based offices and contact centres. The 8×8 Open Communications Platform replaced several distributed on-premises telephony and contact centre systems, which offered limited features and flow of information between offices, often posing compliance and security concerns, as well as making it difficult to collaborate and engage customers, especially while working remotely. […]