BERLIN–(BUSINESS WIRE)–Mitel®, a global leader in business communications, today announced a partnership with VfL Wolfsburg – a German professional football club – to become the club’s Official Unified Communications Supplier. Mitel will deliver a full suite of communications and collaboration services for approximately 350 users to enhance the experience the club offers employees and fans.
Today’s sports fans are increasingly digital-first, expecting seamless experiences across different channels as they engage with their favorite teams. This creates new challenges for sports clubs as they look to bring their customer service offerings in line with these expectations. Mitel’s open, modular communications and collaboration solution will help VfL Wolfsburg staff communicate and collaborate from anywhere on any device, improving efficiency and giving them access to the information they need, when they need it.
The solution provides VfL Wolfsburg a solid foundation on which to build future digital experiences for fans. It is designed on an advanced back-end infrastructure which provides high reliability to ensure employees and fans can always get the information they need in busy or time-sensitive situations – especially on match days when inquiries are heaviest. Mitel’s contact center capabilities will also enable faster response times, improved personalization and more aligned customer engagement across different departments, including ticketing and merchandising, online account support, remote and on-site customer service queries. The platform also includes an online dashboard, making it easier for club staff to track customer service performance against KPIs.