Vonage and Freshworks Enhance Customer Experience Via Multichannel Communications

HOLMDEL, N.J., June 26, 2019 /PRNewswire/ — Vonage (NYSE: VG), a global business cloud communications leader, has announced a partnership with Freshworks Inc, a global innovator in customer engagement software. The partnership integrates messaging APIs via Nexmo, the Vonage API Platform directly into the Freshdesk customer support software, enabling business messaging with customers on the channels they prefer including SMS, MMS, WhatsApp and Facebook Messenger.

Freshdesk is intuitive, feature-rich support software providing companies with the ability to streamline customer communications, collaborate internally, and respond quickly and effectively to customer requests. The Nexmo Messages API integration will open new channels for Freshdesk users to connect with their customers directly through the existing Freshdesk ticketing system, and offer the ability to leverage two-way messaging and notifications between customers and support staff to resolve incidents and address customer concerns via channels that best fit their lifestyle.

“By integrating Nexmo APIs directly into our Freshdesk ticketing system, we’re allowing businesses to connect with customers via two way communications and notifications across any channel,” said Anand Venkatraman, VP of Global Partnerships at Freshworks. “Providing customers with the choice to interact with brands via their preferred channel empowers businesses with quick resolution to customer requests to increase customer satisfaction.”