Vonage Announces Enhanced Capabilities to the Vonage Contact Center to Transform the Customer and Agent Experience for Businesses

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HOLMDEL, N.J., Aug. 19, 2020 /PRNewswire/ — Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced the release of several product enhancements to Vonage Contact Center, that will help businesses to further transform the customer and agent experience to drive more personal connections in an increasingly virtual world.

“We are at the start of a communications revolution as businesses worldwide accelerate their digital transformation journeys,” said Jay Patel, Chief Product Officer for Vonage. “In an increasingly virtual workplace, it is essential for companies to stay connected to employees and customers from anywhere – through whichever channel they choose. And, the demand for organizations to deliver exceptional customer experiences has never been greater.”

Patel continued, “That is the value that Vonage brings, and our latest Contact Center features provide new automations, integrations and enhancements that will improve our customers’ productivity and enable them to deliver the better experiences to their customers.”


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