Vonage Contact Center Helps Homeless Link Handle 250% Increase in Calls During COVID-19

Vonage Contact Center Helps Homeless Link Handle 250% Increase in Calls During COVID-19

LONDON–(BUSINESS WIRE)–Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that Homeless Link has been able to handle a 250 percent increase in calls while operating remotely, in response to the COVID-19 pandemic, with the Vonage Contact Center.

Homeless Link is the national membership charity for organisations working directly with people who become homeless in England and Wales. In partnership with St Mungo’s, the charity uses the Vonage Contact Center to provide its 24/7 StreetLink telephone service which is a means of ensuring rough sleepers are connected to their local services and the support available to them.

With ‘business as usual’ disrupted amid the COVID-19 pandemic, Vonage enabled StreetLink to seamlessly transition all employees from working at its offices to their homes overnight, while handling up to 700 calls a day. […]

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