Vonage Contact Center helps RAM Tracking Avoid Disruption in Customer Experience as it Transitions Employees from Office to Home During COVID-19

Video Calls Fast Becoming as Popular as Voice Calls, Reaching Almost Universal Adoption for Social Use, According to Vonage Study

HOLMDEL, N.J., April 16, 2020 /PRNewswire/ — Vonage (Nasdaq: VG), a global business cloud communications leader, today announced that RAM Tracking has maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from working in the office to their homes in response to the COVID-19 pandemic.

RAM Tracking, a provider of GPS vehicle tracking systems, chose the Vonage Contact Center to help transform its sales operations, increase conversion rates and improve business efficiencies, while delivering a better customer experience. The company was built on the principles of customer service excellence and technical innovation and has over 80,000 GPS vehicle tracking units on the road for more than 10,000 customers, making it a market leader in the industry.

With the Vonage Contact Center, RAM Tracking was able to seamlessly transition all 80 employees in the UK and Canada from working at the office to their homes overnight, ensuring remote accessibility to all data and customer records. […]