Vonage Delivers Better Engagement With Launch of Smart Video API Capabilities

Vonage Announces Launch of Redesigned Channel Partner Program and Partner Experience Portal

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has introduced new AI-powered enhancements to its award-winning Video API, providing customers with increased accessibility and automated, real-time media processing to optimize video engagement.

Today’s businesses must continue to leverage technology in their digital transformation journeys to accommodate growing consumer expectations to engage on their channels of choice. Video has become a preferred communications channel for businesses to engage with customers who have become accustomed to using this channel as a means to connect via a personalized and seamless mobile or web experience, from anywhere.

The Vonage Video API empowers businesses to add AI-powered capabilities for more meaningful, connections with customers.

Vonage’s new enhancements to its Video API empower businesses to add AI-powered capabilities for more meaningful, real-time connections with their customers with smarter video interactions that can be embedded into their existing applications, including:

  • Audio Connector: Natively connect to any AI service provider for processing/analyzing audio streams from a live video session, including speech recognition and other purpose built engines to enable live captions, automated transcripts, translations, Electronic Health Records (EHR), indexing, media intelligence, and more.
  • Media Processor: Apply machine learning transformers to real-time video to block, highlight or track specific video and audio elements, such as blur and background filters, focus on speaker and noise suppression, increasing customer focus and engagement by minimizing distraction and the sharing of personal information such as location and setting. Additionally, Media Processor cloud-based services can be enabled for users on web and mobile browsers, as well as natively on mobile devices. Media Processor is currently in beta.