Vonage Enables AI Chatbot for Spanish Government to Provide Accurate, Updated COVID-19 Information

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HOLMDEL, N.J., April 23, 2020 /PRNewswire/ — Sngular, a Madrid-based international technology solutions provider, and AI experts from the Government of Spain, have built an AI conversational assistant, Hispabot-COVID19 chatbot (Hispabot), to reduce the calls into the Spanish National Health Service during the COVID-19 crisis using programmable technology from Vonage (Nasdaq: VG) to integrate the Hispabot directly into WhatsApp.

Sngular, a Vonage API partner, designed the automatic consultation channel to use artificial intelligence and natural language to respond to concerns about COVID-19 with official, accurate and updated information, along with immediate answers to the most commonly asked coronavirus questions 24/7. Experts in language technology from the Government and the University of Granada (Spain) contributed to create the training and knowledge base about COVID-19. Health professionals from the Spanish Health Service validated the content.

Using the Vonage Messages API, Sngular was able to easily integrate WhatsApp into their platform and enable millions of Spanish citizens to reach them in a way that is familiar to them in just three days. Following an order made by the Spanish Ministry of Health, the Hispabot tool has been promoted by the Secretary of State for Digitalization and Artificial Intelligence, attached to the Ministry of Economic Affairs and Digital Transformation. […]