Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has announced its partnership with AI communications leader, EBO.ai to provide businesses with intuitive, intelligent customer service tools and support powered by the Vonage Communications Services Platform.
EBO.ai, a virtual agent provider based in Malta and the UK, helps companies build valuable, long-lasting relationships with their customers using artificial intelligence technology that automates personalised customer communication without compromising on quality. The company worked with Microsoft to build key components of their service offering, including security, hosting, and latency reduction to ensure an infrastructure that is both robust and secure.
With this new partnership, Vonage’s Voice, Video and Messaging APIs now enable EBO’s self-learning virtual agents to communicate across multiple channels seamlessly, providing a genuinely customer-centric experience using the most advanced AI technology. […]