SINGAPORE–(BUSINESS WIRE)–Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has partnered with WhatsApp as a Business Solution Provider, to launch payments on the messaging app in Singapore. With this new capability, Vonage Conversational Commerce, powered by Jumper.ai, enables businesses and consumers to benefit from seamless, end-to-end shopping experiences, from discovery to engagement and payments, all within WhatsApp.
Vonage Conversational Commerce enables brands to create omnichannel, messaging-first customer buying experiences across popular messaging, social and web platforms such as WhatsApp, Messenger, Apple Business Chat, Instagram, Twitter, SMS, LINE, Google Business Messages, brand websites, and more. As messaging becomes more important to consumers across the globe as a quick and direct way of connecting with their favourite brands, Vonage’s application meets the needs of major global brands, helping them to connect with consumers, while also turning these conversations into richer AI-enabled customer experiences.
Additional value and scalability are provided by Vonage’s Communications APIs, including the capability to seamlessly invite buyers to a live video interaction with an in-store associate or customer service agent in just one click. This allows consumers to engage in personal conversations about products from anywhere while helping retailers build trusted relationships with customers.