Vonage Powers Messaging Capability and Customer Support for PT. Telekomunikasi Indonesia

Mindful Chef Selects the Vonage Contact Center to Transform Customer Experience in Response to Unprecedented Growth

SINGAPORE–(BUSINESS WIRE)–Indonesia’s largest telecommunications and network provider, PT. Telekomunikasi Indonesia (NYSE: TLK), has chosen Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, to enhance its customer communications and experience.

“With the Vonage Messages API embedded within our system, we are able to overcome the barrier of undelivered notifications. Using WhatsApp, we can now validate that customers have received and read important messages such as bill reminders, reducing delinquent payments.”

The Vonage Messages API has been integrated into Telkom Indonesia’s five business divisions – IndiHome, a broadband retail service, wifi.id, a Wi-Fi and hotspot service, Telkom DBS, a digital business solutions, Telkom DWS, its wholesale segment portfolio and Telkom OCA, an omni-communication platform service. […]