Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched Proactive Connect, a powerful tool that empowers businesses to deliver customized, large scale, omnichannel campaigns and bulk messages, including two-way interactions with their customers, all from a single marketing, automation platform.
Vonage Proactive Connect provides a flexible and scalable way to initiate large scale conversations across any channel.
Vonage Proactive Connect provides a flexible and scalable way to initiate large scale, external conversations across any channel via Vonage APIs – Voice, SMS, and Messaging including MMS, WhatsApp, Viber, and Facebook Messenger. Available as an API and as a dashboard UI, Proactive Connect gives businesses across industries, such as retail, banking, and utilities, the ability to create these connections for mission-critical customer communications. Examples include alerts on service outages and notifications/confirmations for appointments to reduce customer inquiries and increase business growth by promoting new products and services.
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