Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has announced that it has achieved Amazon Web Services (AWS) Machine Learning (ML) Competency status in the new Applied Artificial Intelligence (Applied AI) category.
This designation recognizes that Vonage has demonstrated deep experience and expertise in building or integrating ML solutions on AWS. AWS Partners recognized as part of the AWS Machine Learning Competency expansion help customers take advantage of intelligent solutions for the business, from creating, automating, and managing end-to-end ML workflows to modernizing applications with machine intelligence.
By working with AWS, Vonage is bringing AI into the contact center through AWS Contact Center Intelligence (CCI), with tools for Speech Recognition, Natural Language processing, Machine Learning and Text-to-Speech to deliver personalized, flexible and integrated customer experiences. With Vonage for AWS Contact Center Intelligence, Vonage is delivering the power of AWS cloud native services for AI and Machine Learning through the Vonage API Platform, enabling brands to access the capabilities of AWS AI and ML engines within any existing contact center environment.