Vonage Selected by KDDI Web Communications to Advance Digital Transformation and Customer Engagement for Businesses in Japan

Vonage Named a 'Leader' in the IDC MarketScape: Worldwide CPaaS 2021 Vendor Assessment

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, today announced a new collaboration with KDDI Web Communications, Inc that will bring the Vonage Communications Platform to customers in Japan, targeting this autumn.

The fully-programmable Vonage Communications Platform (VCP) enables businesses to transform how they communicate and operate – providing the flexibility required to create meaningful engagements. VCP allows for the integration of video, voice, chat, messaging, AI and verification into existing products, workflows and systems, while Vonage’s conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction.

To date, KDDI Web Communications has provided support for a wide range of cloud communications solutions to customers for many use cases, including the rapid development of large-scale contact centres, deploying two-factor verification by SMS, and development of online sales tools using video calls during the pandemic.