Never has the adage that quality is king been more true than with today’s rollout of global Communications-as-a-Service leader Voxbone’s new call quality performance platform.
Voxbone Insights shakes up the market for business voice services by providing enterprises, business VoIP platforms, and SaaS product managers with full visibility into call performance across both the customer and carrier legs of the call.
For the first time, customers can use a single, powerful platform for granular voice quality and consumption metrics – provided in real-time, seconds after a call ends – to identify potential voice quality issues and isolate them to a particular stage in the call journey. Insights speeds up troubleshooting and lets businesses preempt end user complaints, providing better customer experiences. […]