Vyopta Incorporated, the leading provider of unified communications and collaboration monitoring and analytics, today announced the launch of new capabilities to optimize voice environments. Improved monitoring and analytics for Session Border Controllers (SBCs) and SIP trunks, strengthens Vyopta’s Collaboration Performance Management (CPM) solution for optimizing video and voice environments.
As enterprises modernize their voice services, spending on voice SIP trunking services is accelerating from ~$10B in 2019 to approximately $29B in 2025. Managing the quality, reliability and performance of voice calls and meetings can be extremely challenging due to a lack of end-to-end visibility across the call components inside and outside the enterprise network.
As a result, companies overspend millions of dollars on their voice environments, waste thousands of hours hunting down data to troubleshoot voice problems, and struggle to meet their service performance goals and SLAs. In addition, as video and voice environments integrate, enterprises are faced with using a wide variety of legacy monitoring tools with virtually no analytics.
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