Vyopta, the leader in digital collaboration and experience optimization, today announced expanded monitoring and analytics support for Zoom. The company has added Zoom Phone and Zoom Rooms to existing support for Zoom Meetings and Zoom Webinars. Since launching in January 2019, Zoom has added three million users to Zoom Phone through Q1 2022.
Vyopta provides multi-vendor monitoring and analytics to transform the digital collaboration experience. It does this by combining technology, workspace, and user insight data across a wide variety of collaboration services, including Zoom, Microsoft, Cisco and Google.
Vyopta’s added support for Zoom Phone and Zoom Rooms includes:
- Single-pane-of-glass visibility across Zoom (Meetings, Phone, Rooms, Webinars) and other multi-vendor UC/collaboration technologies
- Real-time monitoring, quality of experience (QOE) scoring, advanced alerting, and automated reporting
- Visibility into isolated incidents and systemic issues, concurrent call usage, dial-outs (emergency, toll-free, and international numbers), and disconnect issues
- Actionable insights into tech adoption, utilization and quality of experience to maximize productivity and engagement
- Call, endpoint, and peripheral monitoring across various devices and platforms
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