Windstream Enterprise has enhanced its XCaaS service to give enterprise and midmarket companies the ability to link customer contacts across voice, digital and open-media channels.
The enhancement uses Mitel’s 4.1 version of its unified communications as a service (UCaaS) and contact center as a service (CCaaS) offerings. Windstream said its upgrade to Mitel 4.1 is a “commitment to enabling a superior omnichannel experience.”
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