Windstream Enterprises Launches Live Chat Functionality for OfficeSuite UC Contact Center

Windstream Enterprises Launches Live Chat Functionality for OfficeSuite UC Contact Center

Windstream Enterprise today released a new web-based chat functionality for its proprietary OfficeSuite UC® Contact Center Services (CCS). This cloud-based solution empowers contact centers to handle a higher volume of customer interactions while maintaining intuitive management and agent control — all in a single portal.

“While chat solutions have been around for a while, it is becoming the preferred communication channel for customers, with some studies showing it will soon overtake voice as the most popular channel for customer service due to younger generations relying more heavily on digital interactions,” said Austin Herrington, vice president of product management at Windstream Enterprise. “We leveraged our extensive experience with contact centers and our own software development shop to create a solution that takes live chat to the next level.” […]