Five9, (NASDAQ: FIVN) a leading provider of the Intelligent CX Platform, today announced enhancements to Five9 Workflow Automation (WFA), including new tools to integrate data and automate processes between the contact center and other enterprise business systems. With this release, Five9 WFA becomes a standard offering on the core Five9 platform, enabling all new and existing Five9 customers to create and orchestrate more consistent, personalized experiences for their customers, while also helping to improve business agility and boost agent productivity. These new capabilities were submitted for the Best of Enterprise Connect Award, for which Five9 was selected as a finalist.
Five9 WFA helps companies seamlessly connect disparate systems, aggregate information, act on customer data and context in real time, and trigger cross-platform workflows. It also helps contact centers unlock previously siloed information, accelerate decision making and automate CX while reducing workload and cost. Five9 has updated its solution with a new Automation Studio, a visually intuitive no-code/low-code integrated workflow development environment.
Historically, contact centers have relied on IT resources for system-to-system integrations, development, and maintenance. But WFA Automation Studio enables non-technical users to easily create, deploy, and maintain automation workflows to connect Five9 with the broader CX ecosystem, including CRMs, eCommerce, marketing software, knowledge bases and other front-end and back-end systems. Five9 Automation Studio offers a library of 100+ pre-built connections to popular business systems (SaaS and PaaS platforms) and applications to integrate systems faster, accelerating time to value.
Workflow Automation Now Included as a Standard Capability in the Five9 Intelligent CX Platform Helping Customers Orchestrate Integrated Journeys and Fluid CX
( Published on March 31, 2023 )