Zoom Reports Partial Outage as Many Schools Return to Remote Learning

The video call service Zoom reported partial outages on Monday morning, causing problems on the first day of classes for many schools in the United States as the tech company rushed to resolve the issue.

“We have identified the issue causing users to be unable to start and join Zoom Meetings and Webinars and are working on a fix for this issue,” the company said in a statement. “We sincerely apologize for any inconvenience.”

Zoom said it began receiving reports of users being unable to start or join meetings at about 8:50 a.m. on the East Coast, as working and school hours began. About two hours later, the company said that it was “deploying a fix across our cloud,” and at about 12:45 p.m. it said “everything should be working properly now.”

As the coronavirus pandemic has kept students out of classrooms and office workers out of offices, Zoom has become a critical lifeline for many schools, companies and local governments. Many courthouses rely on Zoom to conduct hearings, city councils govern through virtual meetings, and the police face reporters in video news conferences. […]