Video-calling software company Zoom said Wednesday it has figured out how to offer stronger encryption for all of its users, rather than only for certain paying users.
The move shows the company continuing to address criticism, which has stepped up in lockstep with the company’s sudden popularity as the coronavirus pandemic forced millions to stay home. The change could keep some users from switching to videoconferencing services from competitors like Cisco, Facebook, Google and Microsoft.
End-to-end encryption is technology that prevents anybody except the sender and recipient of a call from being able to access any of the information in the call. The technology is generally agnostic — it not only protects against hackers, but also makes it almost impossible for government agencies or law enforcement to see the content, even if they have a legal right to do so. […]