Key Takeaways
- Karnataka Bank implemented TrueConf Server to enhance internal communication among 15,000 employees across 900 branches.
- TrueConf Server operates within the bank’s corporate WAN, ensuring data security and independence from external services.
- The platform offers 4K video conferencing, team messaging, and collaboration tools accessible on various devices and operating systems.
- The implementation has improved productivity, streamlined operations, and enhanced secure communication within the bank.
Topic Summary
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Karnataka Bank Limited, a leading private sector bank in India, has implemented TrueConf’s video collaboration platform to enhance communication among its 15,000 employees across 900 branches. The bank chose TrueConf Server, a self-hosted solution, to meet its high security requirements for protecting sensitive client data. This implementation has significantly improved internal communication efficiency and security within the organization.
The TrueConf Server operates within Karnataka Bank’s corporate WAN without an internet connection, ensuring that all data is stored and processed on the bank’s premises. This setup excludes third-party access to information and provides an added layer of protection against potential security risks. The platform’s high-level encryption protocols further safeguard internal communications within the bank.
The new communication network allows Karnataka Bank to integrate legacy video conferencing endpoints, preserving prior investments while leveraging the full potential of the infrastructure. Employees can initiate online communication on various devices and operating systems using secure TrueConf client applications, which offer features such as 4K video conferencing, team messaging, and collaboration tools.
Bank employees can utilize a corporate address book with presence statuses, conference scheduler, file sharing, screen sharing, and slideshow functionalities. The platform also includes AI-based features that enhance privacy and improve meeting quality. This digital system enables quick and effective communication among employees in all branches, reducing work errors and speeding up decision-making processes.
KM Raghuraj, a representative of Techser Power Solutions Pvt Ltd, emphasized that TrueConf Server provides all the features crucial for the banking sector, where secure and reliable communication is paramount. The implementation of this cutting-edge IT service aligns with Karnataka Bank’s commitment to ensuring seamless and secure communication channels for its employees across all branches, ultimately contributing to improved productivity and performance throughout the organization.
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Our Thoughts and Commentary
I’ll let you in on a little secret … on-premises video conferencing servers are not dead.
It’s true that cloud has rightfully taken most of the limelight. No argument there. But that doesn’t mean self-hosted video bridges – a.k.a. MCUs for the tenured folks in the audience – have gone the way of the PalmPilot, 8-Track tapes, and the Atari 2600.
Many companies and organizations (think Government agencies, research facilities, gas and oil companies, large banks, telecommunications companies, telehealth networks, etc.) can’t or choose not to “go cloud” with their video conferencing.
Some organizations simply want or need to keep their data local – meaning on their own network and equipment. Sometimes scale is the issue. For example, Karnataka Bank is bringing video to 15,000 employees. Even at a few dollars a head, a video calling service would cost a pretty penny. Other times, it’s the need for custom features or integrations.
The net is that sometimes on-premises (CPE) video conferencing makes perfect sense.
I’ve participated in dozens of briefings with TrueConf over the years, and I’m consistently impressed by their quarterly revenue growth, customer acquisition stats, and innovation cadence. For obvious reasons, Moscow-based TrueConf has not penetrated the US marketplace. But step outside the 50 states and parts of Europe, and much of the world is TrueConf’s on-premises oyster.
While out of sight and out of mind might be convenient, TrueConf offers a feature-rich platform, cost-effective platform that checks the boxes for massive organizations around the world. Karnataka Bank is a nice win for TrueConf, and one of many 1,000+ user wins I’ve heard about in the last year.