From the Lab – Head to Head – Closed Captioning During Video Calls

From the Lab - Product / Service Review

Automatic Closed Captioning (CC)
During Video Calls

Shoot-Out Between Four Collaboration Heavyweights

Review Date: March 2021

In recent years, numerous cloud calling service providers have added closed captioning (CC) and/or transcription capabilities to their platforms.  We’ve used these functions during many meetings, typically with reasonably good results.  However, we’ve never taken the time to compare the captioning performance across various platforms – until now.

This From the Lab note provides the results of our hands-on testing of the closed captioning functionality within four leading calling services:

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