From the Lab – Head to Head – Closed Captioning During Video Calls

In recent years, numerous cloud calling service providers have added closed captioning (CC) and/or transcription capabilities to their platforms.  We’ve used these functions during many meetings, typically with reasonably good results.  However, we’ve never taken the time to compare the captioning performance across various platforms – until now.

This From the Lab note provides the results of our hands-on testing of the closed captioning functionality within four leading calling services: