From the Lab - Product / Service Review
Automatic Closed Captioning (CC)
During Video Calls
Shoot-Out Between Four Collaboration Heavyweights
Review Date: March 2021
In recent years, numerous cloud calling service providers have added closed captioning (CC) and/or transcription capabilities to their platforms. We’ve used these functions during many meetings, typically with reasonably good results. However, we’ve never taken the time to compare the captioning performance across various platforms – until now.
This From the Lab note provides the results of our hands-on testing of the closed captioning functionality within four leading calling services: