Whatever as a Service (the Reality Behind XaaS)

In this video research note, Recon Research’s Ira Weinstein provides the real story behind the everything-as-a-service craze.

Hardly a day goes by without us hearing about a new “as a service” offering.  And often the messaging around the offering focuses on the benefits of shifting a capital expenditure (CapEx) to an operational expenditure (OpEx).  So instead of an up-front cost, the customer pays a monthly fee.

Sure – such offerings do add value.  But is that what “as a service” (XaaS) is really about?

This video research note, available free to RR premium content subscribers, provides insight into this important topic and answers questions including:

  • Can EVERYTHING be a service?
  • Should everything be a service?
  • Does selling something (e.g. a product / solution) as a service make it more valuable?
  • What makes one type of service different from another?
  • Is there a future for XaaS in the enterprise communications, collaboration, and AV marketplace?