Introduction
In September 2020, Recon Research (RR) completed a research effort focused on the impact of COVID on the AV integration business in different parts of the world. To that end, we surveyed the CEOs of more than 25 AV / UC integration firms spanning key markets and regions worldwide.
The companies within the sample set range from small to large, are highly focused on the enterprise AV/UC/collaboration space, and are each considered leading players within their respective markets.
The survey covered a wide range of topics, including:
- Respondent demographics (company size, region, etc.)
- Product and service offerings
- Most important industries (in terms of revenue generation)
- Revenue breakdown by customer size
- Revenue growth – Year over Year (for Q1, Q2, and expected for Q3 2020)
- Revenue growth – Quarter over Quarter (for Q1, Q2, and expected for Q3 2020)
- Impact of COVID-19 on the AV integration business
- Most common channel partner responses to COVID-19
- Most common strategies to address the new business environment
- Current level of demand by customer industry
- Status of key future indicators (booked sales, sales funnel, customer discussions)
- Level of optimism for the future
- Expected business challenges during the next 2 – 3 years
- Assessment of how “ready” key vendors are for the new normal
